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Terms & Conditions of Hotels & Frotels booking

Hotel Policy & Terms

For Booking Frotels (Hotels by Hours)

  • The check-in time & check-out time must be followed strictly since you are booking hotels by hours. Early check-in or late check-out is strictly subjected to availability and WILL be chargeable by the hotel. Any early check-in or late check-out request must be directed and reconfirmed with hotel directly. NO FREE GRACE PERIOD IS ALLOWED.

For Booking Hotels

  • The standard check-in time is 11:00 AM and the standard check-out time is 10:00 AM. Early check-in or late check-out is strictly subjected to availability and may be chargeable by the hotel. Any early check-in or late check-out request must be directed and reconfirmed with hotel directly.

  • Hotel reserves the right of admission. Most hotels do not allow unmarried / unrelated couples to check-in. This is at full discretion of the frotel/hotel management. No refund would be applicable in case the frotel/hotel denies check-in under such circumstances .Similarly accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Frotels.com will not be responsible for any check-in denied by the hotel due to the aforesaid reason.No refund would be applicable in case the hotel denies check-in under such circumstances.

  • The primary guest must be at least 18 years of age to be able to check-in the hotel.

  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Driving License, Voter ID Card, and Passport. Without valid ID the guest will not be allowed to check-in.PAN cards are not accepted as a valid ID card

  • Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use like laundry and room service or tips. The hotel will charge you directly for these when you're checking out.

  • Requirement of an extra mattress will be treated as a third occupancy.

  • Pets are not allowed in the hotel premises.

  • Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

  • A discounted booking cannot be modified. In case of early check-out for such a booking, no amount will be refunded.

  • Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.

  • Hotels may deny check-in to guests providing ID proof of the same city as the hotel itself.