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FAQ

What is Frotels?

Frotels are hotels by hours! There are many incidences when one needs to use hotels for short or micro stay, and hotels too offer their uncommitted inventories to fulfill such requirements.And globally these "hotels by hours" are known by different names, when they are used in different context of use, like

What are the advantages of booking Frotels (hotels by hours) instead of a regular Hotel on day or a night basis?

Time is money!! If you are spending less time at any hotel then why you should pay for the enitre day or a night?Use Frotels (hotels by hours) to "Pay Per Use" at hotels & save your money!

How to book Frotels (hotels by hours)?

Select City where you are travelling

Select the Check In date

Select the Check In time

Select No of Guest

Select Hours for your Stay & search

How do I know that my booking is confirmed?

Booking confirmation with a unique ID will be sent through Mobile APP notification, e-mail and sms. This notification will have your booking details.

How safe is to make payment on Frotels.com?

We use secured third-party payment gateway partner; we do not collect or store your credit card info on our own servers.

Can I pay in cash at the Hotels?

For certain Hotels we have kept pay at Hotels options. For any specific hotel, you need to call us to know whether you can by cash at that particualr hotel.

Can I book on phone?

Yes you can book a Frotel or Hotel by calling us.

How do I get the receipt of my booking?

Once your booking process is comleted in the booking confirmation itself you will find the receipt attached.

What is day & night hours ?

Most of the hotels charge different rates for day use hours (8am to 7pm) & night use hours (7pm to 8am) due to demand & supply situation

How one will get charged for overlapping hours between Day & Night or Night & Day if rates for Day & Night hours use are Different?

In situation of overlapping hours between day & night hours, the actual hours will get calculated for hours falling in day use & night use & accordingly price will be show to the user before doing the actual booking.

Where can I see my previous bookings?

When you do booking for the first time with us, we create an account for you. Your email address used while doing booking is considered as your USER ID. You can sign on our website to see your previous bookings.

Is carrying ID proofs madantory?

Yes it is mandaroty to show & give copy of your address proof at the check in time at the hotel for all the guests.

Can unmarried / unrelated couples book hotels by hours through Frotels.com?

Most of the hotels do not allow unmarried / unrelated couples to check-in. However at the same time there are many hotels who allow such couples to check in. Please note this is at full discretion of the frotel/hotel management.We have made our best attmpt to tell you at the time of booking itself whether the hotel you are trying to book allows unmarried / unrelated couples with a valid ID Proofs or they simply don't allow unmarried / unrelated couples.

What happens if couple is not carrying their valid ID proofs?

Hotel reserves the right of admission. Hence accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Frotels.com will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances.

How can I can my booking?

You can simply log in to your account to cancel your booking. We have stated cancellation policy there as well on our website. Please read all the points carefully.

Can I cancell my booking on phone by calling Frotels.com

Yes, you need to have Booking ID # with you while making such call.