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Cancellation Modification
&
Refund Policy

For Frotels (Hotels by Hours) or Hotels for one night.

24 hours or more prior to check-in time: Free Cancellation (100% Refund) Less than 24 hours before check-in time: One night's booking amount.

For multiple days stay

  • In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.

  • In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.

  • You can cancel your booking using our website or mobile app. You can also call us to cancel your booking. The applicable refund amount will be credited to you within 7 working days. However, it may take an additional 3-5 working days to reflect in your account, depending on the processing time taken by your bank. Frotels.com reserves the right to debit from wallet account linked, in case of cancellation amount being higher than money already paid by customer.

  • Frotels doesn't support changes and modifications to online bookings once they're made.

  • As Frotels is just a booking agent. We do not control, own, create or direct hotels and their rates and inventory updates on our website. In case hotel does not honor the booking our team will work hard and shall suggest you the best alternative for your stay, which shall be as per your discretion.